The former flagship of the Apple iPhone 5, is suffering in some models of known issues on the button Sleep / Power. The Cupertino company opened a repair program. Yes, Apple confirms that one of the companies most keen to make their consumers feel ” pampered “, even in the moments when he admits his own mistakes.
This is the situation in which we are plunged in recent days, characterized by a chatter born of the official announcement by the company of a repair program for the iPhone 5, the terminal which apparently was for a period the product in a non- optimal.
What does it mean and what does it do? We understand the briefly together.
The iPhone 5 was undoubtedly a terminal that has been able to shake the market and generated large numbers. A fairly consolidated form factor has been proposed on a device with a decidedly high-grade material, probably ever seen at the time of competitive products. But there is surely to say that behind his success, there are only lights: some errors in its marketing Apple has done, and how.
The first one is definitely finishes, which were then replaced on the iPhone 5S because it definitely is not difficult to visibly wear out. Despite the aluminum used for the shell of the iPhone 5 was excellent, the treatment of smoothing the frame has meant that this splintering axis so decidedly easy, causing visible signs of wear, especially in the model black slate. Fans will remember how many models on a day one, day of arrival to the Apple Store. It already ruined the first extraction of the box.
These days the company led by Cook officially announced a known problem to its users in possession of the now out of stock iPhone 5: a period that extends from the start of production until March 2013, according to the audit of the company. Some models may be released from the factory with a problem with the Power / Sleep, the one place on the frame at the top right to speak. This fact has been replaced by Apple’s own from March of last year, and only now that the problem has been outlined by the serial numbers of the manufacturer has decided to initiate a program of repair.
The key question in the defective models (like the one that was in the possession by those who wrote) obviously has a malfunction, or not always signals the pressure side software. Apple obviously running for cover, and he does so by saying it loud and clear. Of course, I have also made other competitors like Nokia and Sony, which have withdrawn from the market products with a high risk of combustion, but clearly the situation is different.
To check if your iPhone 5 is affected by this problem will just go to this page. Here you can enter in the field dedicated to the serial number of your smartphone, shown in Settings> General> About If the product is found to be flawed, the website will return a warning message that advises you to proceed with the repair, of course free of charge. Otherwise of course you get the opposite message.
As you can proceed with the repair? In two simple ways. The first is to physically visit an Apple Retail Store or an authorized Apple (often a Premium Reseller) and deliver the device. This will then be sent at a center of competence (which in some cases is just where you are visiting), it will be repaired and will be returned. The alternative is of course to call and schedule a pickup directly through Apple, of course, indispensable opportunity for those who have an Apple Premium Reseller Store or nearby.
That said, Apple has fallen in front of a really trivial problem, but the errors of production on a large distribution have become a common occurrence for all terminals. There is saying that exploits it to his advantage, once again pointing the headlights on itself and on its high reputation in regard to after-sales service. We would like to say that, although up to now have not been a program, repairs (or replacements that may be) for the Sleep button / Power defective were made, by way of guarantee, in a completely analogous.
It is moreover, the first case in which Apple demonstrates readiness to backtrack as to manufacturing defects: just think of the program to replace the iPod Nano first generation, through which the company replaced the product because it overheats, to the flash memory on the MacBook Air, or repairs to the various displays with ghosting on the iMac.
Repairs, in many cases, are also carried out outside of the legal guarantee of two years offered in Europe; there are so many confirmations that call to a customer service impeccable. We hope that in the future, perhaps with a transition to the assembly and testing laboratories in the U.S.. The cases become more rare.