Surface Pro: At risk, coming voluntary recall of power cords

Microsoft is preparing to manage a voluntary recall in the world relating to the Surface Pro tablet power cables, believed to be at risk of overheating. The ad with the details of the procedure is expected by the end of the week.

Microsoft is preparing to kick off a worldwide voluntary recall which will focus on the AC of the Surface Pro tablet power cables. The news, first reported by Channelnomics Europe site, was later confirmed by a spokesman for the Remdond home, He issued the following statement on ZDnet:

As a result of the damage caused by the AC power cords that are wound too tightly, twisted or crushed for a long period of time, a small percentage of Surface Pro customer reported problems with the power cable CA. shortly provided details on how customers can get a free replacement of the cable .. It will be a voluntary recall on a worldwide basis.

The official statement does not go into detail explaining which models will be subject to the procedure. The source that had initially quoted the news refers exclusively to the Surface Pro, Pro 2 and Pro 3 sold July 1, 2015, while the latest model, the Pro 4, would not be affected by this issue.

Microsoft does not clarify in detail the risks to which we encounter using the power cords are affected by the recall procedure. Channeleconomics cites overheating problems, but it is emphasized that such information has not been confirmed by the Redmond, which merely refer to unspecified damages. According to the wording of the statement, the cause would be in part, associated with the methods of use of the cables.

And correct to point out that the problem is with a small number of users and that, soon, the company will prepare a special website through which you can make the request for replacement of cables. According to information from Channelnomics Europe, the recall procedure will start by next Friday.