Video issues on MacBook Pro: Official program free repair
Apple has finally announced the launch of a program of extended warranty for all MacBook Pro sold from 2011 to 2013 who have problems with the video system.
Apple has announced a new ” program increased cover for the repair of MacBook Pro with video problems ” that led to the presentation of distorted images, freeze and unexpected system reboots. The company will repair free of all MacBook Pro sold in the period between February 2011 and December 2013, even if the guarantee was previously expired.
The case of anomaly’s video on older MacBook Pro has exploded during the last months of 2013, in which some users – a small percentage according to Apple – pointed to the same problems that Apple intends to settle in the new program of free extended warranty. Recently, Apple has been very interested in finding a remedy to the cases reported by users, behavior culminated last year with an online petition against the company.
We do not know if the program launched by Apple is a direct result of the response ” coercive “, it is certainly good news for those who have experienced problems with the notebook premium of Apple. Apple reported that the affected models are the MacBook Pro 15 and 17-inch products in 2011, and the MacBook Pro with Retina display 15-inch products between mid-2012 and the early 2013.
The company has also released a tool to see if the model you own is included in the program of free repair. In the event that the laptop has presented one of the symptoms reported (video image distorted or noisy, no video image on the screen, unexpected reboots), and was suitable for the repair, the user must deliver it to an Apple Store or an Apple Authorized Service Provider, who will notify the end of the corrective procedures of the problems encountered.
The MacBook Pro will not be naturally present other problems caused by improper use of the product, and any incidental repairs will be charged to the same customer. The program is open from today in the United States and Canada, and will be available in Italy and around the world from next February 27.
The MacBook Pro models will be repaired under warranty until February 27, 2016 or for three years from a date of original sale, depending on the mode that provides the coverage period is longer.
